Frequently Asked Questions - Hotel Monaco, a Downtown Chicago hotel near Millennium Park

		Frequently Asked Questions General When is check in/check out time? Do you allow smoking on property? In the rooms? How much do you charge for high speed/wifi internet access? Do you have high-speed wired and/or wireless internet access available? Do you have a fitness center? What kind of equipment does it have? What are the hours? Do you offer room service? What are the hours? Do you have a business center? Do you have a pool? Do you have a spa? What are the hours? Transportation/Directions How do I get to the Hotel? Do you offer free shuttle service from the airport? What are your cross streets? Do you have onsite parking? How much is parking? Is it included in my room rate? Reservations Will your rooms allow rollaways/cribs/playards? Is there a charge? I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this? What is the minimum age requirement to check in to the room? What is your cancellation/deposit policy? Is my ID/passport required at check in? What age do kids stay for free? Do you have connecting rooms? Do you have ADA rooms? Do you have an early departure fee? Restaurant What are the hours of the restaurant/bar/lounge? Accounting I have questions about my bill. Who do I call? What forms of payment are accepted to pay for my room? Pets Are pets allowed? Are there restrictions for weight, height or types? Do you have pet free rooms for those with allergies? Do you have pet sitting or dog walking services? How far do you have to walk to take your pet out? Concierge I want flowers, chocolates, champagne, gifts sent to the room. How do I do this? Meetings How do I book a meeting? How can I create a unique atmosphere during my meeting? Do you offer special group rates? My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting? Need more information about booking a meeting at a Kimpton Hotel? How can I book a wedding at a Kimpton Hotel? Still have a Question? Contact Us General Question What is check in/check out time? Answer Check in is at 3pm, check out is at 12 noon. If you arrive before 3pm, we will do our best to arrange an early check-in. We have a full bell service available to store your luggage if a room is not available before 3pm. Question Do you allow smoking on property? In the rooms? Answer Our hotel is completely non-smoking. You are welcome to smoke in the public area outside the hotel's front door. Chicago city ordinance requires that smokers be at least 15-feet from the doorway. Question How much do you charge for high speed/wifi internet access? Answer Complimentary high-speed wired and wireless Internet access is available throughout the hotel, to Kimpton InTouch Guest Loyalty members. Question Do you have high-speed wired and/or wireless internet access available? Answer Wireless internet access is available throughout the hotel and High-speed wired internet access is available in a select number of rooms. Question Do you have a fitness center? What kind of equipment does it have? What are the hours? Answer Yes, we do. It is open 24-hours a day and features cardio machines as well as a selection of free weights. If you are interested in a full-service facility, several nearby fitness centers offer day pass options. Our front desk team will be happy to assist. Question Do you offer room service? What are the hours? Answer We are proud to offer in-room dining 24 hours a day. There is a limited menu between 10pm and 7am. Question Do you have a business center? Answer Our business center is equipped with computers which feature both Macintosh and Windows operating systems. There is a fee for using the computers and printers. Question Do you have a pool? Answer We do not have a pool on premises. Guests who wish to go for a swim may visit the nearby Lakeshore Athletic Club. A fee may apply. Question Do you have a spa? What are the hours? Answer We are proud to offer In Room Spa services through our partner, Relax and Rejuvenate. Transportation/Directions Question How do I get to the hotel? Answer Please see our Maps & Directions page Question Do you offer free shuttle service from the airport? Answer We do not offer a complimentary shuttle. There are shuttles for hire near baggage claim at both Chicago airports. Both airports offer taxi cabs and public transportation to downtown. Our concierge team is also available to arrange private cars. Question What are your cross streets? Answer We are located on North Wabash Avenue between Wacker Drive and Lake Street. Question Do you have onsite parking? How much is parking? Is it included in my room rate? Answer Valet parking with full in-and-out privileges is available for $42 per night, good until 2pm on your departure date. Reservations Question Will your rooms allow rollaways/cribs/playards? Is there a charge? Answer Some of our rooms can accommodate cribs or rollaway beds. There is a $25 per night rental fee for cribs and rollaways. Question I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this? Answer Please contact the customer service department at the website you used to make your reservation. Question What is the minimum age requirement to check in to the room? Answer You must be at least 18 years of age to rent a room and at least 21 years of age to receive a key to access the in-room minibar. Question What is your cancellation/deposit policy? Answer We have a 24 hour prior to arrival cancellation policy on most reservations. You must cancel by 6pm Central time the day prior to arrival to avoid penalty. On certain reservations a special cancellation may apply. Question Is my ID/passport required at check in? Answer We do require presentation of a valid government-issued identification at the time of check-in. Question What age do kids stay for free? Answer Kids under the age of 17 stay for free in existing bedding when accompanied by an adult. Question Do you have connecting rooms? Answer We do have a limited number of connecting rooms. Our hotel offers Mediterranean Suites that connect with Queen-Queen rooms (two queen beds) and King Deluxe rooms that connect with Queen-Queen rooms. Connecting rooms must be requested in advance and cannot be guaranteed. Question Do you have ADA rooms? Answer Absolutely. Please let us know about your needs when you make your reservation. Question Do you have an early departure fee? Answer We do. An Early Departure Fee of up to one nights room and tax may be applied if you check out before your scheduled departure date. Restaurant Question What are the hours of the restaurant/bar/lounge? Answer South Water Kitchen's hours of operation are: Monday thru Friday Breakfast 7am to 10:30am Lunch 11am to 3pm Dinner 5pm to 10pm A Tavern Menu of small plates, sharable appetizers and flatbreads is available from 3pm until 11pm. Saturday Brunch 7am to 2pm Dinner 5pm to 10pm A Tavern Menu of small plates, sharable appetizers and flatbreads is available from 2pm until Midnight. Sunday Brunch 7am to 2pm Dinner 5pm to 10pm A Tavern Menu of small plates, sharable appetizers and flatbreads is available from 2pm until 10pm Holiday hours may vary. Accounting Question I have questions about my bill. Who do I call? Answer Feel free to contact our front desk at 312.960.8500. We'll be happy to help you. Question What forms of payment are accepted to pay for my room? Answer All major credit cards are accepted. Pets Question Are pets allowed? Are there restrictions for weight, height or types? Answer We're delighted to have you visit with your pets! There are no restrictions. All we ask is that you sign a short "Pet Pawlicy" accepting responsibility for any damage or special cleaning costs. We'll also ask for your cellular phone number so we may contact you, if necessary, while your pet is alone in the room. Question Do you have pet free rooms for those with allergies? Answer We do not place pets on certain floors of our hotel. We will make every effort to place you on one of those floors upon request. Question Do you have pet sitting or dog walking services? Answer Our concierge team will be happy to arrange for hired pet care services. Question How far do you have to walk to take your pet out? Answer About six blocks. Our concierge desk will be happy to direct you. Concierge Question I want flowers, chocolates, champagne, gifts sent to the room. How do I do this? Answer Our concierge team will be delighted to help make these special moments come alive for you. You may contact them directly at 312.960.8520 Meetings Question How do I book a meeting? Answer Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal Question How can I create a unique atmosphere during my meeting? Answer Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event. Question Do you offer special group rates? Answer Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel. Question My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting? Answer Answer: Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment. Question Need more information about booking a meeting at a Kimpton Hotel? Answer Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information. Question How can I book a wedding at a Kimpton Hotel? Answer Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information. Back to top Still have a question? Contact Us